Returns & Exchanges
At The Tea House on Los Rios, we take pride in the quality of our artisanal blends and treats. While we cannot accept returns on food or tea products due to health and safety regulations, we are committed to ensuring you are delighted with every purchase.
Contact Support
If your order is damaged or incorrect, please email our boutique team within 7 days of delivery with your order number and photos of the issue.
Verification Process
Our staff will review your request and confirm if your item is eligible for a replacement or a store credit refund based on the condition of the goods.
Return Shipping
For non-perishable gift items or teaware, we will provide a return shipping label; please ensure items are repacked securely in their original packaging.
Resolution
Once your return is received or your claim is approved, we will process your exchange or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing